Steven Van Belleghem 232630 - A diamond in the rough Over a 100
| Schrijver: | Steven Van Belleghem 232630 |
|---|---|
| Titel: | A diamond in the rough Over a 100 specific tips to build a strong customer culture |
| ISBN: | 9789401495462 |
| Taal: | Engels |
| Uitgever: | Lannoo Campus |
| Bijzonderheden: | Goed, Hardback, 276p |
| Prijs: | € 21,50 |
| Verzendkosten: | € 4,50 (binnen Nederland) |
| Meer info: |
Radiate optimism, positivity and energy. Be loyal to your customers (& they will be loyal to you). Never forget to ask what you can do for your customer. While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued. Within these organisations, everyone is fully aware of their responsibilities to customers. As a result of this awareness, these businesses work hard at optimising their customer-centricity. To polish their ‘rough diamond’ into a beautiful, shiny jewel. In more than 100 tips, A Diamond in the Rough shows you how to build a customer-focused company culture.
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